TAATIQ Voice
See how TAATIQ handles the conversation.
Scripted calls with full transcripts, including the system actions as they happen. Find the one that sounds like your day.
These are illustrative scripted demonstrations of range and persona. Your production Donna uses a natural voice, renameable and white-labelled to your brand.
Live
Meet Donna.
Talk to a live example of TAATIQ Voice. English or French.
Support and resolve
Scripted demoThe booking that came in while everyone was busy.The phone rings mid-service. No one can reach it. By morning, that customer has booked somewhere else.Read the call
Studio Twelve, this is Kylie, how can I help?
Hey yeah, do you guys have anything open tomorrow afternoon? I need a cut.
Tomorrow afternoon, let me just pull up the calendar for you.
Okay, I've got a two o'clock slot open. Would that work?
Two's perfect, yeah.
Awesome. Can I grab your name and a number to send the confirmation to?
It's Liam Chen. And the number's 647-555-0192.
Got it, let me get that booked in for you.
All set, Liam, two o'clock tomorrow. Confirmation's on its way to you now. See you then!
Scripted demoThe community waiting to be heard in its own language.You serve more people than you could ever staff for, and everything has to work in English and French, all the time.Read the call
Thanks for calling! I can help you in English or French, whichever works best for you.
Ah, bonjour, je préférerais continuer en français, s'il vous plaît.
Bien sûr, aucun problème! Qu'est-ce que je peux faire pour vous aujourd'hui?
Je voudrais prendre un rendez-vous pour la semaine prochaine.
Avec plaisir. Laissez-moi vérifier les disponibilités pour vous.
J'ai des disponibilités mardi en fin d'après-midi, ou jeudi matin. Qu'est-ce qui vous convient le mieux?
Mardi, vers seize heures si c'est possible.
Parfait, je vous réserve ça tout de suite.
C'est fait, vous êtes réservé pour mardi à seize heures. Vous allez recevoir une confirmation par texto. Bonne journée!
Scripted demoThe front line that is always underwater.Calls come faster than the team can answer. People wait, abandon, and try a competitor.Read the call
Thanks for calling, I'll get that looked up for you right now. Can I grab your order number?
Four-eight-eight-two-one. I've been waiting three weeks and the tracking's been stuck for six days. I'm really frustrated.
I hear you, I'm sorry about the wait. Let me pull that order up right now.
Okay, so I've got your order here. It shipped on the twelfth and last scanned in Mississauga six days ago, it's still showing delivery for today. Has anything come through since this morning?
No, nothing. And I needed it for an event yesterday.
That's a genuinely bad experience and I'm really sorry. I want to make sure this gets properly resolved, so let me get the right person on the line for you, they'll have everything I've pulled up.
You'll be with Priya in just a minute. She has the full picture and can actually action a resolution right on this call. Thank you so much for bearing with me.
Scripted demoThe same fifty questions, all day, every day.A skilled team spends its day on work that doesn't need its skill, while the hard cases wait in the same queue.Read the call
Hi, quick question, are you guys open on Sundays? And do you take walk-ins?
Hi! Yes, Sundays we're open ten to four. Walk-ins are always welcome, though booking ahead is better if you can, especially on Sundays, we tend to fill up by midday.
Good to know. Do you have anything this Sunday around noon?
Let me check that for you.
You're in luck, there's actually one spot left at noon this Sunday. Want me to grab it for you?
Yes please. It's for a haircut. Name's Tariq.
Perfect, let me get that booked in.
Done, Tariq! You're booked for noon Sunday. We'll send a reminder the day before. See you then!
Engage and reconnect
Scripted demoThe regular who quietly stopped coming.No complaint. No goodbye. Just gone. The front desk is too busy with today's customers to notice yesterday's slipping away.Read the call
Hi, is this Maya? It's Donna calling from Elara Studio, hope I'm not catching you at a bad time.
No no, go ahead.
We've been missing you! It's been a couple of months, so I just wanted to check in. Is everything okay, or just one of those busy stretches?
Honestly I just kept forgetting to book. Life gets away from you, you know?
Completely. Let me take a quick look at what's open this week, I want to make sure you get a good spot.
Okay, I've got a couple of options, including a Saturday at ten with Marco if you want to keep your usual. Would that work?
Saturday morning would be perfect, yeah.
Great, let me lock that in for you.
Lovely, you're on for Saturday the fourteenth at ten with Marco. Confirmation's going to you now. It's really nice to have you back, Maya.
Scripted demoThe campaign that should have reached everyone.Reaching everyone by phone would take weeks, so it went out as an email most people never opened.Read the call
Hi Daniel, it's Amara from Lumière, I won't keep you long. We just opened evening slots and I thought of you straightaway.
Oh yeah? What kind of slots?
Tuesdays and Thursdays in the evening. Based on your history I think it'd suit you really well.
That's actually really helpful, I can never get away during the day.
That's exactly what I figured. Let me check what's open for you.
Okay, I've got next Tuesday at six, or Thursday at seven. Both are open for a deep tissue.
Tuesday at six, that works.
Perfect, I'll get that locked in.
You're all set for Tuesday at six, Daniel. You'll get a reminder the day before. Really glad we could make this work, enjoy the evenings.
Follow through
Scripted demoThe renewal nobody got around to chasing.Not unhappy, just busy. The notice sat unopened, the date passed, and a good relationship lapsed for no reason.Read the call
Hi James, it's Claire calling from Meridian. I'm just ringing because your coverage comes up for renewal in nine days, I wanted to make sure nothing lapses by accident.
Oh right, yeah, thanks for the call. Has anything actually changed?
Not a thing. Same coverage, same rate as last year. I can sort it in about two minutes if you like, or send the terms over if you'd prefer to have a look first.
No, just go ahead. I trust you.
Perfect. Just confirming, Plan B, twelve months, using the card we have on file?
Yep, that's right.
Brilliant, processing that now.
All done, James. Confirmation's heading to your inbox. You won't hear from us again until next year, unless you need us sooner.
Brilliant, cheers Claire.
Scripted demoThe appointment that quietly becomes an empty chair.A fifth of the calendar disappears as no-shows. Texts get ignored and nobody has time to call ahead.Read the call
Hi Sarah, it's Sofia, quick call, just confirming your appointment tomorrow morning at eleven. Still looking good?
Oh, um, actually something came up at work. I don't think I'm going to make it, sorry.
No worries at all! Would you like to reschedule now, or is it easier to ring back when you know your week better?
Let's just reschedule now. I hate leaving things hanging.
Absolutely, let me find you a good time.
Okay, I've got Friday at nine, or Monday at four-thirty. Either of those any good?
Friday at nine, yeah, that works perfectly.
Sorted, moving you over now.
Done! Friday at nine it is. I've already offered your old slot to someone on the waitlist, and your updated confirmation is on its way.